Transforming Businesses with SAP’s AI and cloud solution
Abstract
SAP is at the forefront of business transformation, providing innovative solutions that enhance operational efficiency and modernize legacy systems. This document explores key offerings such as RISE with SAP, SAP Business Technology Platform (BTP), and the AI-driven assistant Joule. It outlines their features, benefits, and answers to frequently asked questions, demonstrating how these tools can help organizations thrive in a digital landscape.
RISE with SAP: Modernizing ERP Systems
What is RISE with SAP?
RISE with SAP is a comprehensive transformation package designed to migrate legacy systems to the cloud. It includes:
- SAP S/4HANA Cloud: A modern ERP platform for managing business operations.
- AI tools: Automate processes and generate insights.
- Clean Core Principles: Streamlined systems for easier upgrades and flexibility.
Benefits for HCM Teams
- Simplified HR Processes: Accelerate tasks like payroll and employee onboarding.
- Automation: Reduce manual workloads and errors.
- Centralized Data: Improve analytics, insights, and compliance.
Transition Roadmap
- Discover: Analyze current systems and processes.
- Prepare: Enable teams and ensure data readiness.
- Implement: Use AI and cloud capabilities for transformation.
- Deploy & Run: Monitor systems and continuously innovate.
Enhancing Customer Support with AI
AI-Powered Tools in SAP
SAP integrates AI into customer support to provide faster and more effective solutions:
- Incident Solution Matching (ISM): Matches customer issues with the best solutions.
- Outbreak Detection: Identifies and prevents potential widespread problems.
- Expert Finder: Connects users with the right support specialists.
- Generative AI Search: Uses advanced AI models to enhance search accuracy and speed.
Results and Impact
- AI accuracy has improved 2.7x since 2018.
- Large Language Models (LLMs) increased solution-matching accuracy by 25%.
Tools for Support Teams
- SAP for Me: A personalized dashboard for insights and quick support.
- SAP Signavio: Optimizes workflows by identifying inefficiencies and opportunities for automation.
SAP Business Technology Platform (BTP): Driving Innovation
What is SAP BTP?
SAP BTP is a unified platform that helps businesses:
- Build Custom Applications: Tailor solutions to specific needs.
- Integrate Systems: Connect data and processes across platforms.
- Automate Tasks: Reduce manual effort and speed up workflows.
- Leverage Data and AI: Gain actionable insights and make smarter decisions.
Development Tools
- SAP Build: Low-code tools to create apps and automate workflows.
- SAP Build Code: AI-powered development environment for advanced coding.
Clean Core Principles
- Maintain cloud-compliant systems for seamless upgrades.
- Use on-stack (direct) or side-by-side (independent) extensibility to customize systems without disrupting core functionality.
Joule: The AI Copilot for SAP
What is Joule?
Joule is an AI-powered assistant integrated into SAP environments. It acts as a “copilot,” helping users navigate and optimize workflows.
Availability
- Designed for SAP customers using SAP BTP and SAP S/4HANA Cloud.
- Not available for on-premise SAP environments.
Cost and Accessibility
- Joule is not a free tool. It is bundled with SAP’s cloud subscription services, with pricing dependent on the customer’s plan.
Target Customers
- Businesses leveraging SAP’s cloud solutions, particularly SAP S/4HANA Cloud.
Conclusion
SAP’s innovative solutions, including RISE with SAP, SAP BTP, and Joule, empower businesses to modernize operations, drive innovation, and optimize processes. By leveraging cloud technologies and AI, organizations can enhance internal efficiency and customer satisfaction. Businesses considering these solutions, evaluating current systems and understanding these offerings is key to unlocking their full potential.
FAQs
Who can use RISE with SAP?
Businesses looking to migrate from on-premise systems to the cloud.It is particularly beneficial for HCM and customer support teams.
What does SAP BTP offer?
SAP BTP provides tools for application development,system integration,and process automation while leveraging AI and analytics.
Is Joule free?
No, Joule is included as part of SAP’s cloud subscription services. Pricing depends on the customer’s specific contract.
Can on-premise customers use Joule?
No, Joule is available only for SAP’s cloud-based environments.